RED Desk

Our dedicated Remote Engineering team can diagnose faults and in many cases, correct and complete the call without the need for an engineer's attendance. Because this means fewer visits, there is a significant reduction in servicing costs, CO2 emissions and disturbance to your business.

Our Remote Engineering Desk (RED) provides a rapid response to your call for assistance. Within minutes we connect to your alarm system remotely using your existing telephone line, investigate the cause of the problem and provide the engineer with remote diagnostic results prior to attending a fault. We can also detect false alarms, reducing wasted call-outs and costs.