Service Delivery

Service delivery is at the heart of our business and combines technology and people.

Our ethos of continually examining how we can deliver enhanced levels of service has enabled us to lead the field in how we interact with our customers.

The cornerstone of this delivery model is an industry leading data platform based on the use of GPRS communications and mobile data units (toughbooks). This provides instant and real time information between our National Service Centre, Alarm Receiving Centre and each of our mobile engineers.

The service delivery diagram represents the proven process:

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