Case Study: Royal Mail - Post Office Head Office

Romec worked closely with the Post Office and other Royal Mail Group departments housed in Old Street and agreed solutions from a number of cost saving proposals and improvements that Romec could deliver.

The first was a slicker front of house service, provided by two full-time Security Industry Authority (SIA) trained and licensed Receptionists and three Security Officers. Romec provided in-house mailroom and porterage services and expanded the central helpdesk, which is not only the first point of contact for all general enquiries, but provides meeting room bookings and requirements, fault reporting, ID card photos and application forms and the coordination of first aid and fire warden training. Also the home of the Royal Mail Group main switchboard, Romec manage all telephone traffic from members of the public to ensure their call is handled professionally and efficiently. The responsibilities of each role were pre-agreed between Royal Mail Group and Romec.

The Office Management team portray a professional first impression as they are presented in the new corporate wear. A new training programme was introduced to ensure all employees are trained in as many areas as possible, providing committed best practice across the building. An area supervisor is now on site to oversee customer service operations and the management team within Romec’s own internal structure was also realigned to meet the needs of the customer.