Innovation
We are a forward-thinking and progressive company, so we are always looking out for ways to improve and enhance the services we offer our clients. Because we regularly review our technology to reflect recent innovations, we are often the first to bring the benefits of faster, smarter solutions to our Clients.
We have a team of Technical Innovation Managers and a Technical Innovation Centre based at our regional office in Leeds. They are responsible for fully testing innovative products to make sure they are fit for purpose and cost effective. They also highlight new developments and ways of working to deliver a world-class service to our Clients.
Recent innovations include
Remote real-time access - providing our Clients with instant access to data
Our Alarm Receiving Centre (ARC) Real-Time Web Server facility gives you instant access to vital data held at the ARC and allows you to view your system performance 'live' over the web, via a secure server. You can also update site key-holders, change opening and closing times, and even place systems on and off test to perform weekly fire alarm testing procedures.
Smart scheduling for our engineering workforce - improving overall efficiency
To increase our network's efficiency and benefit the environment, we have recently invested in an advanced scheduling tool for the engineering workforce. This system automatically schedules the nearest skilled engineer to visit sites within an agreed timescale. This will result in faster response times, less driving for our engineers and considerable cost savings on fuel - which will in turn benefit you, and the environment.
GPS for all engineers - for improved monitoring on the move
We're installing GPS Vehicle Tracking systems for all engineers. This will work alongside our scheduling software and allow us to provide 24/7/365 accountability. It also enables us to fulfill our health and safety obligations regarding 'lone worker' legislation.
Remote diagnostics - resolving faults fast minimum disruption and lower servicing costs
Our established 24/7 remote diagnostic capability means we can identify and often resolve faults without the need to send an engineer to site. This delivers cost savings, improves first time fixes, gives you a more responsive solution to reported faults and reduces the mileage undertaken by our engineers - reducing our impact on the environment.
Mobile 'Tough Books' for faster call-outs and better communication
All our maintenance engineers are equipped with 'Tough Books'. This gives our team in the field instant access to all our online management information systems. The 'Tough Books' also hold information for the rapid programming of Romec security systems.
Electronic asset recording - for regular reporting
With the introduction of 'Tough Books', all our engineers are able to record assets electronically during installation and maintenance, and instantly update our central database on completion. As a customer, you can access this information 24/7 through our secure E-service.
Economies of scale - providing added savings
Wherever possible our procurement team will work with you to harmonise your equipment requirements and buy multiple items in bulk to generate extra savings.
Annual customer care training for employees - perfecting our service
Service is essential at Romec, and we are committed to a high level of customer service. We are introducing annual Customer Care Training for all our employees. This will build on our current level of customer care awareness and guarantee excellence across the board.